Concerns & Complaints

Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure. Oxley Primary School takes concerns seriously and will make every effort to resolve the matter as quickly as possible.

We understand, however, that there are occasions when people would like to raise their concerns formally. In this case, Oxley Primary School will attempt to resolve the issue internally, through the stages outlined within the complaints procedure below. 

Any complaints concerning SEN should be made following the school’s Complaint Policy and Procedures in the first instance. Referral to the SEN appeals regulations at the Local Authority the level may be followed thereafter if required.

Complaint Policy and Procedures